Delivery:
We can deliver to the room of your choice providing that you guarantee us easy access. When proceeding through checkout, simply fill in the ‘free text' delivery comments box with any specific delivery instructions. This includes comments like "We do require our furniture in our bedroom on the first floor!"

Important Checks before Ordering:
Please make sure that the furniture you have ordered will fit into your home and that our delivery van can get to your door. Points to look out for include twisty passages, low doorways and dog leg stairs. Please be aware that if we can't deliver to your requested room we will either leave the furniture at a place convenient to you or, if we have to return it, we will have to charge a re-stocking fee of 20% of the item value.

Armoires are very heavy and sometimes special arrangements have to be made for delivery. As you place your order on the website please fill out the 'free text' box with any specific delivery requests. These requests will then be picked up by our logistics team. The more they know about your property the easier it is for everyone!

Measuring Furniture:
It is your responsibility to measure accurately all doorways, ceiling heights and staircases. For your convenience we provide clear sizes of all our furniture on our website. Most of our furniture is hand made and therfore measurments may vary by 1-2cm. If you are in ANY doubt about whether an item will fit in to your room then please call our customer services team on 0845-257-2627, we are here to help.

Your Delivery Date:
After your order has been received, a member of our customer services team will telephone and advise you with a guide as to the number of weeks we expect the item to be received, quality controlled and then delivered! If the items are in stock we will do our best to get it your destination within 14-21 days. As your delivery date approaches, and our quality control has taken place, a member of our logistics team will then contact you again by phone/email to firm up the exact time and date.

Our Drivers:
We have our own, dedicated delivery service, we only use outside delivery companies in exceptional circumstances.

This means that we have the utmost confidence that our drivers will do all they can to give you a quality service. We believe in treating customers in the same way that we would like to be treated. With this in mind our delivery drivers are more than happy to call you on the mobile 1-2 hours before a delivery etc. Please fill out ANY specific delivery requests in your 'free text' box when purchasing on the website. Please don't worry, you don't have to stay in all day waiting for us - we are here to help :-)

Delivery Area:
Our logistics team travel far and wide to deliver your Sweetpea & Willow products. We cover all of mainland UK, Northern and Southern Ireland, France, Spain and beyond. We have many clients who own and rent property overseas and we are happy to arrange shipping worldwide. Please see our separate International enquiries section. Wherever your property is, rest assured we will do our best to ensure your furniture arrives safely and on time.

Delivery Times:
We realise that most people work during the week and it is sometimes difficult to arrange deliveries to suit. We would therefore ask that you to begin thinking about family, friends or even neighbours that may be able to allow us access to your property so that we can deliver your order. Please remember, our delivery team quality control your items, so all they need is a quick signature!

Finally, your order is important to us, we want you to join the group of customers who return to us again and again and recommend us to their family and friends. Please contact us if you have any questions,  or if you want an update on your order via the following email link -   info@sweetpeaandwillow.com

Many Thanks -
The Sweetpea & Willow Team