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0845 257 2627 Monday to Friday 9am to 5.30pm

International Enquiries

YES, WE NOW CAN SEND YOUR ITEMS TO ALMOST ANYWHERE IN THE WORLD!

1 = Please email us your FULL address and include the item name and quantities of our products which you require
2 = We will then email you back with a quotation for delivery
3 = It couldn't be easier!

We are delighted that you are interested in shopping with us. We hope that the information below will answer any questions that you might have about international deliveries and shipping. Please feel free to email or phone us if you would like to know anything else. We always love to hear from our overseas customers. International payments can be made through our IBAN or Swift accounts. We can supply you with these details on request.  Our email address is international@sweetpeaandwillow.com and our international telephone number is +44(0) 845-257-2627. 

International Shipping 
We have absolute confidence that our Shippers are the best in the business and will deliver your goods with the same high level of service that we provide for all our UK customers.
 Due to overwhelming demand from overseas customers, Sweetpea & Willow can pretty much ship anywhere in the world! To name a few we have recently shipped to Europe, Dubai, New York and even New Zealand! 

Our Shippers 
It was of the utmost importance that our shippers take the same care of our furniture as our own delivery department in the UK. We undertook lots of research and feel we have found the best shippers in the country.

Our shippers have an enviable reputation for providing a quality service to Auction Houses, Antique dealers and Interior Designers from all over the world. We decided that as they ship ‘fine art and antiques’ worth hundreds of thousands of pounds every month, they would be the best people to trust with your deliveries. 

Specialist Packing 
Prior to dispatch from the UK, all your goods are quality controlled by our own dedicated team. Once they have successfully passed our stringent Quality Control our shippers will then collect your goods and load them into a consolidated shipping container. Your furniture will be expertly wrapped and packed by us to ensure that by the time it reaches its destination nothing negative has occurred!

Rest assured we have spent hours and hours ensuring that this process has no gaps!

Transportation 
After careful preparation and packing goods can be transported using a range of services to meet our client’s requirements.

Europe is served by road, sea and air. We offer worldwide shipment by sea to all destinations with regular consolidation services to the USA, Canada and Australia. Airfreight services are available worldwide with most destinations served on a ‘door to door’ basis. Please be advised that ‘sea freight’ is a cheaper option than ‘air freight'.

Agent networks
 

Our shippers have carefully selected partners around the world. We only work with the best, and all of our overseas partners have worked with our shippers for a number of years. Every one of them has attained FAIM accreditation, the recognised industry standard. This helps us to ensure our customers are looked after as well at destination as they are by us in the UK.

Shipping Costs
Each shipment is individually priced. We need to understand where ‘geographically’ these items are being delivered to, and ultimately understand the quantity and sizes of products you wish to purchase. Please send us an email with the items, quantities required and your full address to: international@sweetpeaandwillow.com. We will email you back with a delivery cost. It couldn't be easier!

Orders

Once you have received your quotation, and you are happy to accept, please email us back informing us that you wish to proceed. We will then make every effort to speak to you verbally, irrespective of time differences, to call you when it’s convenient! It is at this stage that we can ensure that all your questions are fully answered and proceed with payment. 

Taxes/ Import duty 
As we all know there are only two things certain in this life- death and taxes! We cannot calculate local taxes because every country/state has a different system and they can change over night! If you’re in doubt about your local taxation system then we advise you to contact your own government/customs/civil service. Please don’t worry about calculating an exact amount, as our agent in your country will do this and notify you of how much you have to pay once your furniture has arrived safely. 

Other important information 


For shipments to the USA and Canada it is common practice for our agents to also require the following information from you;
 
Social Security number, Your passport number and Power of attorney.

Our agents will take payment of local taxes and then make a convenient appointment to deliver your lovely Sweetpea & Willow furniture to your door. (Our tip = Have a friend handy to help you assemble and take it upstairs!)

Insurance
We have taken the view that our customers expect to receive their chosen goods in perfect condition. With this in mind we will automatically add a charge of 1.5% to your final invoice. This charge is for our 'Standard Liability Cover'. We believe that this is a nominal charge for the peace of mind that it will bring you and we hope that you understand why we do this. Should you wish for this charge to be removed then this will be at your discretion. *Please note that if this option is removed - Sweetpea & Willow London Limited or their Shippers will not, in any event, be liable to any future claim that may arise for defective or damaged goods.*

Enjoy your furniture 
We are sure that you will enjoy your furniture for years to come.
 
You can be confident that it will be the envy of your friends, particularly when you tell them that it came all the way from a furniture emporium in Isleworth next to the Thames in London. 

Be our pen friend, send us a picture from your town and we might even put it on our blog!
 

Trade Associations

 

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Our shippers are members of the above trade associations.

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