Customer Services Executive

We’re Sweetpea & Willow, an award-winning interior brand known for curating luxury furniture and helping people #lovethewayyoulive. For over 20 years, we’ve been the go-to destination for stylish homes and interiors – trusted by homeowners, interior designers, and trade clients worldwide.

Now based in Richmond, Surrey, our vibrant and creative office is where we deliver five-star customer experiences and continue to grow our brand. We’re looking for a motivated and personable Customer Service Representative to join our close-knit team and become an integral part of our journey. You must be comfortable with taking inbound calls and being proactive! If you'd like to apply, please send your CV and cover letter asap to press@sweetpeaandwillow.com.

Requirements of Customer Service Administrator:
• Has at least four years+ office-based Customer Service experience.
• Worked in an e-commerce/retail environment.
• Have a clear, friendly, and confident telephone manner.
• Have speedy, thorough, and punctual word processing skills.
• Be proficient with Microsoft Office, especially Excel and Outlook.
• Be confident and logical with your approach to ‘general IT’ and a fast learner.
• Be super organised, with excellent attention to detail and ability to manage multiple responsibilities simultaneously.
• Can work under pressure in a fast-paced environment.
• Have great interpersonal and communication skills to conduct effective working relationships with the team.
• Be versatile. A big part of our ‘team’ is the willingness to help one another even though it may fall outside of the job description.
• Have a positive attitude. This is an open plan office. We like a bit of banter, music, and nice food!

Responsibilities of Customer Service Administrator:
• Proactively and pre-emptively check order status’/progress daily with an aim to prevent situations with potentially unhappy customers and delayed goods by actively chasing any involved 3rd parties and pushing them to meet agreed deadlines where required
• Keeping clear and concise notes of any communications made with customers/suppliers in the order history area of our eCommerce system, Magento (training provided)
• Dealing with inbound escalated customer service enquiries, taking ownership
• Dealing with any other tasks as set by the Directors

This opening offers an exciting opportunity. Expect a forward-thinking, friendly bunch committed to building an even better Sweetpea & Willow. Please send us your CV and a covering letter immediately.

Job Type: Monday - Thursday, 8:30am - 5:30pm, Friday 8:30am - 4pm (Early Finish!)
Location: TW10 6UA
Annual Leave: 28 days per annum (pro rata) inclusive of all the usual UK Bank Holidays

Please - NO RECRUITMENT AGENCIES!

Job Types: Full-time, Permanent

Benefits:
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Store discount