Frequently Asked Questions
FAQ's and other tips to help and re-assure you
Do you have a Showroom?
Yes, we have a gorgeous 8000 sq.ftbased in West London where you can view a carefully selected range of our pieces. Please keep an eye out for the symbol indicating (View In Showroom) on all our products. Free parking and nibbles on arrival!
Do you price match?
We do! At Sweetpea and Willow we want to ensure that you have the best shopping experience possible. That’s why we offer you our amazing!
If you have seen any of our gorgeous products being sold at a cheaper price then let us know. Simply fill out the form and we will do our very best to match the price.
Can you send me wood or fabric samples?
Of course! Please see ourpage where you can order six samples from our very own fabric range. These are the fabrics that are available for our range. For fabric or wood samples from any of our other furniture ranges simply give us a ring and we’ll do our very best to pop it in the post for you.
Are you able to offer a Trade discount?
Yes. We currently supply to businesses in the UK and internationally. Our clients range from interior designers, hotels, television companies, bars, restaurants, new build homes, architects and many others. Simply fill out ourand we’ll supply you with your own private log in details that will enable you to access our trade website. There are numerous benefits on offer, and our strong growth is testament to the service and products we supply.
Can you deliver to anywhere in the UK and Ireland?
Yes. We have our own fleet of vehicles and we have also partnered with a specialist furniture delivery company who we believe are the best in the UK! This means that we offer a frequent delivery service all across the UK and Ireland.
How much is delivery?
Our delivery prices vary depending on your location and volume of goods ordered. For an accurate price on delivery please enter delivery postcode once you enter your basket, this may vary on quantity of products and location .
Do you deliver overseas?
Yes. We deliver to almost every country in the world! Please look at our International section for full details. Sweetpea & Willow are proud of the global audiences it supplies to every week.
Do you deliver on Saturdays?
We do not usually deliver on Saturdays, however if you require a Saturday delivery please contact us to see if anything can be arranged.
How do I place an order?
You can either place your order online or over the phone, the choice is yours!
What happens once I have placed my order?
You will receive a receipt immediately via email to confirm that we have your payment. Within 3-5 days we will send you a confirmation of your order with an approximate delivery date via email.
How long will delivery take?
Delivery lead times are dependant on stock availibility. Approximate product lead times are shown online, although we will confirm this once your order has been placed.
Can I collect my goods from your HQ in West London?
Yes. If you select the ‘collection’ as opposed to the delivery option when placing your secure order online you will be notified by our friendly customer services team once your items are in our warehouse and ready for collection. Please do not attempt to collect your items before you have been notified. Our warehouse is open for collections Monday to Friday, 8.30am-4:30pm all we ask is that you give us a call to let us know your coming 24 hours in advance. To help us to ensure that your furniture is passed onto you and not anybody else please remember to bring ID such as your Passport, Driving Licence, Credit or Debit Card.
Will the furniture arrive fully assembled?
Most of our furniture is handmade and is therefore readily assembled. As a rule of thumb - beds and tables are generally the only items requiring assembly. If you require assembly please select the "White Glove" delivery option when placing your order. Please feel free to email firstname.lastname@example.org with any questions or concerns. We are here to help!
Are you able to deliver my furniture to my bedroom on the first floor?
Absolutely! We deliver all furniture to the room of your choice (Mainland UK only). If what you are ordering is particularly heavy or bulky and you would like it taken up a flight of stairs please mention this at the time of order.
What happens if when we arrive my furniture won’t fit up the stairs?
It is your responsibility to ensure that the furniture you have ordered will fit into your home and that our delivery van can get close enough to your property to make delivery. Points to look out for include twisty passages, low doorways and dog leg stairs. Should our logistics team feel that there is a danger to your property or to them in delivering large items upstairs, they may refuse to deliver upstairs. We hope you understand.
Can you re-upholster items?
Yes! We have an excellentand an equally lovely range of fabrics fabrics. If you are trying to tie something in with wallpapers, carpets or curtains then please give us a call or ping us an email with any questions you might have. We also offer a tailored to you service on our entire range which will enable you to let your inner interior designer lose and ensure that your sofa/armchair/headboard/chaise longue is the perfect height, width and colour for you!
Upon taking delivery, I notice my item is damaged - What do I do?
This is extremely rare as we quality control all of our furniture and accessories prior to delivery. We are able to take items away on the point of delivery thereby avoiding any inconvenience and therefore we strongly encourage customers to check their item(s) carefully at the time of delivery and inform us immediately of any defects. We will then endeavour to replace the item(s) as quickly as possible!
What is your returns policy?
You can return any goods (excluding bespoke items) to us within 14 days of receipt and we will refund you the full value of your items. Goods need to be returned undamaged and in their original packaging. In the case of our mattresses, it is essential that the protective mattress cover remains unopened. Please do refer to ourpage. At Sweetpea & Willow we are committed to providing excellent service so please do call us with any questions or queries you might have before you place your order. We will do our best to help and we will send out any necessary samples and hopefully you should never have to return anything!
How can I pay?
We accept all major debit and credit cards as well as cheques, Paypal and bank transfers.