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0845 257 2627 Monday to Friday 9am to 5.30pm

International Enquiries and Deliveries

Yes, we’re able to ship our items to almost anywhere in the world and we’re delighted that you are interested in shopping with us! We’ve gone to great lengths to source shippers that we’re confident are the best in the business who will deliver your goods with the same high level of service that we provide for all our UK customers.

We hope that the information below will answer any questions you might have about international deliveries and shipping. If you have any further questions or would like to speak to one of our customer services team, do not hesitate to contact us via email (international@sweetpeaandwillow.com) or over the phone (+44(0) 845 257 2627).

International shipping with Sweetpea and Willow in 3 steps

There are 3 quick and easy steps to complete an international order with Sweetpea and Willow:

1. International Enquiry Form
Prior to placing an order, please complete the ‘Enquiry’ form at the bottom of this page. A dedicated member of the Sweetpea and Willow team will make the relevant enquiries and contact you with a quote for delivery or your order


2. Place order
Once you’ve received the shipping quote back from us and you are happy to proceed, you can place your order online or over the telephone. You can make a payment using Debit/Credit card, PayPal, Cheque or via a Bank Transfer

3. Payment for shipping
Once you’ve placed your order, a member of the customer services team will arrange a convenient time to contact you to take a separate payment for shipping cost

Collection, shipping and delivery
We’ll keep you updated every step of the way, informing you when your items have left our warehouse and provide you with any relevant tracking information. If you’re collecting the goods yourself or with a 3rd party, we’ll advise you as soon as the goods are ready for collection.

In general, we are able to arrange for delivery of your items to your door at a time convenient to you. Due to health and safety legislation overseas we are often unable to provide delivery beyond the ‘kerbside’. We advise you have a friend handy to help you manoeuvre and assemble your items

Enjoy your furniture!

 

Minimum order:
Due to high shipping costs, we have a minimum order value of £500 for Europe and £1000 for the rest of the world. We have had to implement this because for smaller orders, the shipping cost often outweighs the cost of the goods. If you’d still like to place an order for items that amount to less than the minimum order value, we welcome you to arrange for your own collection and delivery from either our London or Nottingham warehouse. Prior to dispatch from the UK, one of our dedicated team will ensure your items have been quality controlled. Please note that we are not able to accept responsibility for any damage to items once they have left our warehouse when a customer has organised their own delivery. We ensure that all international deliveries we make are fully insured against loss and damage and strongly advise all customers making their own delivery arrangements to do the same.

 

Examples of shipping costs
To give you an idea of shipping prices we’ve put together a table of the delivery costs for a range of some recent International orders. All prices include insurance. Please bear in mind that each shipment is individually priced and dependent on the net dimensions and weight. We have included a couple of examples for smaller orders to demonstrate how costly making these shipments can be.

Ship To:

Item(s):

Shipping Price:

Norway

1x Metal Gilt Chandelier

£150

France

2x Victoria Side Tables

£250

Sweden

2x Eichholtz Lamp La Marina Brass

£250

Brazil

1x Porters Bay Lamp

£375

New York

1x Gold Gilt Chair

1x Black studded loft armchair

£925

California

1x Adele Console/Dressing Table

1x Adele Barcelona Blanc Stool

£425

Kuala Lumpa

1x Rosewood Art Deco Klismos Chair

£475

Romania

1x Classical White Bedroom Chair

1x Fabien Petite Console Table

£500

Gibraltar

1x Single Bon Bon Bed

1x Single Mattress

2x Bedside Tables

£975

Miami

1x Gold Gilt Button Bed

£750

Germany

1x 6ft Andreas Silver Sleigh Bed

£400

Cyprus

1x French Petite Bookcase

1x Bon Bon Writing Desk

£625

 

Delivery to the USA/Canada?

When shipping to these countries, it is common practise for our agents to require the additional information from you:

  • Social Security Number
  • Passport Details
  • Power of Attorney


Some comments from customers overseas

  • Norway - ‘ I have finally got the time to open the package, the chandelier is in perfect condition and is really beautiful! It will fit perfectly over the table in my living room. Thank you!’
  • Spain - ‘The side tables have arrived and they look fabulous, really pleased with them. Many thanks for all your help.’ 
  • New York - ‘We received our armoire yesterday, and it is lovely! It is exactly what we had hoped for!’ 
  • New York - All pieces have arrived and I love them. They look amazing in my dressing room:) Thank you for all your help.’

 

Enquiry Form

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