SHOP NOW, PAY WITH AT SWEETPEA & WILLOW

Here at Sweetpea & Willow, we are dedicated to making your shopping experience as smooth as possible, which is why we have partnered with Klarna – a leading payment option provider that allows you to manage and control your payments in 3 easy instalments.

HOW TO SHOP WITH KLARNA
step 1

Add your item(s) to your cart and proceed to checkout.

step 2

Select Klarna at checkout and choose your preferred payment scheme.

step 3

Use the Klarna App to manage your orders and track your payments.

FREQUENTLY ASKED QUESTIONS
WHAT HAPPENS IF I MAKE A RETURN?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

THERE’S SOMETHING WRONG WITH MY ORDER. DO I STILL NEED TO PAY FOR IT?

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

MY STATEMENT IS INCORRECT. WHAT SHOULD I DO?

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

WHAT HAPPENS IF I DON’T PAY FOR MY PAY-IN-30 DAYS ORDER?

Your payment is due 30 days after the item is shipped. Klarna will alert you before payment is due to help remind you to pay on time. Pay in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. Subject to status. T&Cs and late fees apply.

WHAT HAPPENS IF I DON’T PAY FOR MY PAY-IN-3 ORDER?

Klarna will alert you before payment is due to help remind you to pay on time. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment. Should this next payment attempt fail, Klarna will make a final attempt to collect payment and may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you don't make your payments, you will be in arrears as Pay in 3 is a credit product. Klarna may share information about missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on their behalf. 18+, UK residents only. Subject to status. T&Cs and late fees apply.

ABOUT KLARNA

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna's vision is to make shopping smooth, adding value for consumers and retailers with unique payment options and superior customer experience

Right now, over 147 million people worldwide use Klarna ot over 400,000 online stores.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time

Klarna Financial Services UK Limited ("Klarna") is authorised and regulated by the Financial Conduct Authority (‘FCA for carrying out regulated consumer credit activities (rm reference number 987889), and for the provision of payment. services under the Payment Services Regulations 2017 (firm reference number 987816) Klarna provides both regulated and unregulated products. Klarna's Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA Incorporated in England (company number 14290857), with its registered office at 125 Kingsway, London, WC28 6NH. https://www.klarna.com/uk/terms-and-conditions/

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