A NOTE TO OUR CUSTOMERS

Friday 12th March 2021

Dearest customers and friends,

We are delighted by the news of lockdown gradually being lifted over the coming weeks, and we can’t wait to welcome you back into our showrooms. In line with government guidelines, as restrictions begin to ease, we will be keeping some measures in place to ensure that you, our lovely customers, and our fabulous teams are kept safe. It is business as usual, so please continue to shop with confidence as orders are still being processed and delivered as normal.

SHOWROOM

From Monday 12th April 2021, following the latest government announcement, we are delighted to open our doors to our gorgeous showroom once again. We welcome you back to view our stunning room sets and gorgeous designs by appointment.
We will be taking extra precautions to keep your visit as safe as possible including limiting the number of appointments per day and providing hand sanitiser throughout the showroom.

Click here for more information.

DELIVERIES

We are currently delivering all items to your doorstep as standard, however, we can now deliver to a room of your choice if requested. For the time being, however, we will not be unwrapping or assembling your items. This is for the safety of both our customers and our delivery staff. Please make arrangements for someone to assist you if you have ordered a heavy item.

If you have arranged delivery to a room of your choice, we kindly ask that you adhere to the following guidelines:

  • Please maintain social distancing
  • Ensure that members of your household that come into close proximity or in the same room as our team wear masks that cover their noses and mouths at all times while the items are being delivered
  • Where possible, open windows for ventilation

Our delivery team will wear a new face mask and pair of gloves for each delivery and will maintain social distancing. The used PPE equipment will be safely discarded in a bin bag which will be disposed of at the end of the day. Our team will also be equipped with hand sanitiser which they will use throughout the day and between every delivery.


ESCAPE AND REWIND

Stay entertained and inspired with lovely posts on our social channels and with our fabulous weekly newsletters. Make sure you are following us @sweetpeaandwillow on our socials and are signed up to our newsletter so you don’t miss out.

Stay safe, look after each other!

Love,

Matt, Jacquie and the Sweetpea & Willow Team x

Contact Us

CONTACT US

If you have any enquiries, feel free to get in touch using one of the following methods. We’re happy to help!

Phone Us

PHONE

Our lovely sales and customer services teams can be contacted by phone on:

+44 (0)345 257 2627


Monday - Friday from 9.00am - 5.00pm. Out of hours, please leave a message and we will get back to you on the next working day.

Email Us

EMAIL

For sales enquiries, please contact
sales@sweetpeaandwillow.com.

For enquiries related to trade sales. please contact trade@sweetpeaandwillow.com.

For delivery information, contact delivery@sweetpeaandwillow.com

Live chat

LIVE CHAT

Contact us via Live Chat on Monday - Friday from 9.00am - 5.00pm. Out of office hours, please leave a message and we will get back to you on the next working day.

Showroom

SHOWROOM

Our showroom has been temporarily closed in line with the government guidelines.

LEAVE US A MESSAGE

Alternatively, feel free to contact us using the form below and we will be in touch the following working day.

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