To all our valued customers we hope this finds you well. Here is an update on how Covid19 is affecting our business. As you are aware, we have moved our business remotely and kept things running as normally as possible with the safety of our staff and customers at the forefront of our minds. Since our last update, we have been informed that many of our suppliers, factories and fabric houses have paused manufacturing, making our side of the business very difficult to operate. We have therefore made the very difficult decision to temporarily 'pause' the day-to-day running of Sweetpea & Willow for now. Please note that you can still safely place orders online, and as soon as the government lockdown is lifted, we will work on getting them all processed as soon as possible. As mentioned on our delivery page, this will mean things will take a little longer than usual. If you do have any questions, then please email us at firstname.lastname@example.org and we will endeavour to answer your questions within 48 hours. If you currently have something in production, our lovely staff will have been in contact with an update about your item(s) and if you have any further questions, please email the address above. We will be still beavering away in the background on our social channels and you can stay tuned in as we update you with interiors inspiration, news, and the odd competition. We have popped together a few key questions that you may find helpful below. We look forward to serving you again as soon as government lockdown is lifted, and we send all our love and thoughts to yourself and your family, and wish you good health. Love Matt and Jacquie Dunton x Helpful Questions and Answers Q. Can I still order? Yes! You can still order online. However, due to a recent government lockdown things may be delayed a little. We have been given guidelines that items may incur an additional 3-4 week delay, but this is all subject to change based on government guidelines. Rest assured the moment we are given the go ahead that it is safe to invite our staff back in to our offices, we will endeavour to get orders processed and delivered to you as quickly as possible. We are certainly transactional each day, and therefore orders received will be processed on a date of order preference. Q. Is your showroom still open? We're afraid that in order to keep our staff and customers safe, we have had to temporarily shut the showroom. We will open our doors the moment government lock down is lifted and all is safe to resume as normal. Please sign up to our e-newsletter, which can be found at the lower right of the home page, and you will be the first to hear the news. Q. What if my order is still in production? As production is paused for now, it is inevitable that it will be delayed. We have tried to contact all customers to update them on delivery dates, and as soon as the lockdown is lifted, we will contact you with an update at the earliest opportunity. Once the production of your item is fulfilled and our suppliers commence deliveries again, we will get your items to you as soon as we can. Please feel free to email us at email@example.com and we shall endeavour to reply to you within 48 hours. Q. Can I still get in touch with your customer services team? Yes of course; we are here to help. You can email us anytime on firstname.lastname@example.org and one of our lovely team will endeavour to come back to you within 48 hours.
We're sure you'll love our products just as much as we do, but just in case you change your mind we are happy for you to return your goods for a refund*. Please just make sure you let us know within 14 days noting that the products must be in a resalable condition and that we also require the original packaging so we can give them a brand new home.
(*Some exclusions apply, 'Bespoke goods' and 'Mattresses' for example. Please see full T's & C's for further info) If there's something we missed, please pop onto out FAQ's or give us a call.
Please note that all items delivered beyond the threshold of your home are carried out at your own risk. The following handy little check list will help to ensure that we conduct a successful delivery into your home.
To find out the cost of delivery please proceed through to checkout and simply fill in your postal address. Your delivery options will then appear. Alternatively, just add the desired items to cart. You'll find a postcode delivery cost calculator on the shopping cart page.
Deliveries are 'generally' made between Monday to Friday 8am – 4pm to London and surrounding areas. Times may vary for other areas.
Our furniture is delivered to London and surrounding areas by our own drivers. Deliveries further afield are delivered via consolidated furniture vehicles to keep costs competitive. Once your furniture order is ready for delivery, you will be contacted and given a delivery date. The day before your delivery, you will be contacted again and given a 2-3 hour time slot. If you cannot be available for delivery, you can ask for it to be delayed until the next available date our team are in your area. Unfortunately, you cannot select a specific date. We appreciate that most people work during the week and it is sometimes difficult to arrange delivery dates and times that suit. Therefore we are happy for your friends or neighbours to accept delivery and then sign for the goods on your behalf. Just be sure to tell them to check the goods before signing!
Please note that we will always aim to complete your order and deliver all items together in a single delivery. Part-shipments are also available upon request (at an additional cost). Please just speak to us about this.
You can collect your goods directly from our warehouse in Isleworth, Middlesex, TW7 6NJ. Please be sure to bring photographic ID with you (drivers license/passport). This is essential for us to release the goods.
You can also send your own arranged transportation company to collect from us. When doing this, we need an email in advance from you confirming the name of the company who will be collecting. We also require that this is booked in with us (either by you, or your delivery company) so we can be prepared for the collection. We will then take a signature from the driver on collection. Whether it’s yourself or someone on your behalf, please understand that no claims can be made for damaged goods once the collection note has been signed.
Our logistics team travel far and wide to deliver your Sweetpea & Willow products. We cover all of mainland UK, Northern and Southern Ireland, France, Spain and beyond! Please see oursection separately. Wherever your property is, rest assured we will do our best to ensure your furniture arrives safely and on time.