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0845 257 2627 Monday to Friday 9am to 5.30pm

FAQ

  1. Do you have a shop where I can come and view your products or a catalogue you can send me?
    We are a leading French style furniture store, but to help you choose your new furniture we decided to open a showroom in October 2007. Here you can see a selection of carefully selected pieces, which will give you a better feel for the beautiful furniture we sell. Please call us if you wish to make an appointment to visit the showroom or fill out our online Showroom Request Booking Form. 



  2. Are you able to offer a ‘Trade’ discount?
    Yes. We currently supply to businesses in the UK and internationally. Our clients range from interior designers, hotels, television companies, bars, restaurants, new build homes, architects etc. In the first instance please refer to our ‘Trade' section and complete our Trade Application Form. Please note that our ‘Trade' division is well versed at meeting tight deadlines!


  3. How much is delivery?
    Due to our continued growth we have now been able to partner with a Specialist Furniture delivery company, who we believe are the best in the UK! This means that we are now able to offer a more frequent postcode delivery service across the UK and Ireland. When you place your order via our website we automatically calculate your delivery cost according to your delivery postcode. Our delivery prices vary depending on your location and volume of goods ordered. We prefer to display the delivery charges to provide full price transparency and aim to keep these as low as possible. As a rough guide, London = £40, Manchester = £60, Scotland = £75+, Ireland £100+. For overseas/international orders please refer to our ‘International' section or alternatively call our helpdesk on +44 (0)845 257 2627. 


  4. Do you deliver overseas?

    We deliver to almost every country in the world! Please look at our ‘International' section for full details. Alternatively please send us an email to international@sweetpeaandwillow.com with a full list of the items you are interested in purchasing, the quantities and your full address with the zip code. Once we have this information a member of the team will email you back within 2 working days with a quotation. It couldn't be easier!



  5. What happens once I have placed my order?

    You will receive a receipt immediately via email to confirm and acknowledge that we have your payment. Within this receipt is an order number and reference for tracking purposes. We aim to then call each of our clients within 1 working day, to verbally confirm receipt and advise you of an approximate delivery date. As you purchase your item(s) securely online we also try to give you an indication against each product of the approximate delivery times. Items that are in stock are usually delivered to you within 7-14 days, however during busy periods some items can carry a 6 -12 week turn around.



  6. Can I collect my goods from your HQ in West London?

    Unfortunately not. Due to our continued expansion we have now moved our warehousing to Derbyshire. You are welcome to collect from here Monday to Friday, 12noon to 6pm - all we ask is that you provide 24 Hours notice. Due to fraud and security reasons we need to ensure that your furniture is passed onto you, and not anybody else! Please remember to bring original ID such as a Passport, Driving Licence or original Credit/Debit Card so that we can take a copy.  



  7. Will the furniture arrive ready assembled?
    Most of our furniture is hand made and is therefore readily assembled. Items requiring assembly should be marked and listed in the product description on the website. As a rule of thumb - beds and tables are generally the only items requiring assembly. Please feel free to email info@sweetpeaandwillow.com with any questions or concerns. We are here to help!



  8. Are you able to deliver my furniture to my bedroom on the first floor?

    Absolutely! Please mention this at the time of order or if you are buying online then please add any specific delivery requests into the ‘free text' box. Generally we deliver to ground floor only, however we do understand that this is sometimes inconvenient. All we ask is that you communicate this with us so that our logistics team can plan that extra 15 minutes at your location! Please bear in mind that when ordering armoires you measure accurately. It is your responsibility to ensure that all entrances are clear. Should our logistics team feel that there is a danger to your property and equally to them in delivering large items upstairs, they will refuse to do so. We hope you understand.



  9. Can you change the fabric for me/ can you change the colour of the paint for me?

    YES! We have an excellent upholstery service and encourage clients to send us their own fabrics and materials. We also have several collections of furniture which carry optional colours. If you are trying to tie something in with wallpapers, carpets or curtains then please give us a call. This is really what makes the furniture exciting! Please look at our section on re-upholstery or simply email us your question.



  10. Upon taking delivery, I notice my item is damaged - What do I do?

    This is extremely rare as we quality control all our furniture and accessories prior to delivery. We will of course aim to replace your item as quickly as possible and endeavour to make this our number one priority. Please ensure that you check your item(s) carefully at the time of delivery and inform us immediately of any defects. Under no circumstances should goods be returned to us without prior agreement. Please refer to section 12 of our Terms & Conditions.



  11. What is your returns policy?

    You are well within your rights to return any goods to us within 7 days of receipt for a full refund including delivery. Goods need to be returned back to us in original packaging and without fault: Please do refer to our Terms & Conditions page. At Sweetpea & Willow we recognise that our customers want a ‘personal service' and that's why our clients continue to buy from us again and again. With this in mind, please ask your questions beforehand and hopefully you should never have to return anything!

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