Bespoke Products

Bespoke


At Sweetpea & Willow, you can love the way you live with the perfect pieces tailored to your taste and project needs. We have hundreds of gorgeous pieces of furniture that you can customise, including beauties designed by our very own creative team, to help you bring all of your mood boards to life and give your space a more personal touch. Discover a sumptuous velvet in the perfect shade for your sofa, and the most gorgeous wood finish for your dining table within the selections of high quality fabrics and durable materials that our brands have to offer, so you can enjoy your fabulous creations for years and years.

Before placing a bespoke order, it is important to know that goods classed as bespoke cannot be cancelled, returned or refunded unless they are faulty.

Once you have placed a bespoke order, you will receive a confirmation email from a member of our lovely sales team confirming your bespoke options. Production will only begin once you have responded to the confirmation email and verified that all the details of your bespoke order – in regard to the fabrics, finishes and dimensions - are correct.

FAQs

What items can I bespoke?
Bespoke Most items from the following brands can be made bespoke:

Exclusively Sweetpea
Laskasas*
Domkapa*
Malabar
Ottiu
Porus Studio
Wood Tailors Club
Upholster Me

*Please note that only upholstered Laskasas and Domkapa pieces can be altered. Please get in touch for more information.


How long will it take to receive my item?
Most bespoke items can be delivered to you in as soon as 8 weeks, but please bear in mind that this is subject to component and fabric availability.


Can I request fabric swatches?
Yes! Fabric swatches for Exclusively Sweetpea can be ordered here. For swatches from other brands, please email sales@sweetpeaandwillow.com


Can I change the size of my bespoke item?
Depending on the brand and product, alternations can sometimes be made to an item so that it is the perfect fit for your space. Please contact our sales team for more information.


Can I see the item in person before I buy it?
We have a number of gorgeous pieces you can customise in our showroom but not all our bespoke pieces can be viewed in person. Click here to find out what you can see in our showroom.


Can I cancel a bespoke order?
As soon as you confirm back to us via email that you wish to proceed with your bespoke item, then production has officially commenced and cannot be cancelled. We provide a tight lead-time on our orders and pride ourselves in efficiency, and hence all orders are processed immediately. Once the bespoke order is received and signed off, it can not in any event be cancelled. This piece is made for you!


What if my bespoke piece is faulty or damaged on arrival?
We strongly suggest that you always use our white-glove service. This enables us and you to physically see the item on arrival as all packaging is removed and taken away. Please notify our delivery team of any damage or issues before they have left the premises, as we will be unable to return to collect the item later on. Please then get in touch with our customer services team immediately via phone on 03452572627 or email info@sweetpeaandwillow.com and we shall discuss the issues with you. As this item is bespoke, it does fall outside of our "no quibbles 14-day return policy" so please ensure all items are checked thoroughly on arrival as they will need to be signed for and accepted to meet our Bespoke Terms & Conditions.


Read our full terms and conditions here